New Launch Salesforce Service-Cloud-Consultant Exam Questions Are Out: Download And Prepare

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Salesforce Service-Cloud-Consultant Exam Reference

Salesforce Service Cloud platform is a powerful tool for managing customer service operations, and the Service-Cloud-Consultant certification is a valuable asset for professionals who work with this platform. Salesforce Certified Service cloud consultant certification demonstrates that an individual has the skills and knowledge needed to design and deploy Service Cloud solutions that meet the needs of their organization. It is a great way to enhance your career prospects and differentiate yourself in a competitive job market.

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Earning the Salesforce Certified Service cloud consultant certification can provide several benefits to professionals. It can help individuals demonstrate their expertise in implementing and managing Service Cloud solutions, which can lead to better job opportunities and career growth. It can also help organizations identify and hire qualified professionals who can help them maximize their investment in Salesforce Service Cloud.

Salesforce Certified Service cloud consultant Sample Questions (Q177-Q182):

NEW QUESTION # 177
Universal containers would like to implement a solution to hold service reps accountable to customer service level Agreements. Which two steps are necessary to satisfy this requirement? Choose 2 answers

A. Set up Milestones.
B. Create an Entitlement Process.
C. Enable Work Orders.
D. Configure Service Contracts.

Answer: A,B

NEW QUESTION # 178
Using the Lightning Service Console, how can a contact center manager see which service agents are currently available to accept new cases?

A. Omni-Channel Supervisor tab
B. Omni-Channel Utility component
C. Omni-Channel Analytics

Answer: A

Explanation:
The Omni-Channel Supervisor tab in the Lightning Service Console provides real-time visibility into the status of service agents, including who is currently available to accept new cases. This feature allows contact center managers to monitor and manage agent availability and workload effectively, ensuring efficient case distribution.

NEW QUESTION # 179
A company provides customer support for new products and for routine maintenance of existing products.
These cases have many identical stages and fields, however, the maintenance cases are unique and have additional stages and fields that need to be captured. Which two features would meet this requirement? Choose
2 answers

A. Approval Processes
B. Record Types
C. Support Processes
D. Support Types

Answer: B,C

NEW QUESTION # 180
What approach should a Consultant use to ensure that Knowledge searches only display articles for a service agent's product specialization?

A. Create a data category for each product; assign data categories to service agents.
B. Create a permission set for each record type; assign permissions to service agents.
C. Create a page layout for each record type; assign layouts to service agents.
D. Create an article action for each record type; assign record types to service agents.

Answer: A

NEW QUESTION # 181
Universal Containers is migrating from Classic Knowledge to Lightning Knowledge using the Lightning Knowledge Migration Tool and noticed that none of the Article file attachments were migrated. How can a Consultant migrate the file attachments?

A. Use the Files Related List on each article to add files to your articles.
B. Use the Lightning Knowledge Migration Tool and choose 'include files'.
C. Upload the files as Documents, then relate them to the migrated Articles.
D. Post the Files to the Chatter Feed on each Article.

Answer: A

Explanation:
Explanation
The Knowledge Importer is a tool that allows you to import articles from CSV files into Lightning Knowledge. However, it does not support importing file attachments from external knowledge bases. To migrate the file attachments, you need to use the Files Related List on each article to add files to your articles manually. You can upload files from your computer or select files from Salesforce or an external source such as Google Drive or Box. Verified References: [Import Articles into Lightning Knowledge] and [Add Files to Articles]

NEW QUESTION # 182
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